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Birmingham and Black Country ICAS

Service Offered

Independent Complaints Advocacy Services (ICAS) advise people who wish to pursue complaints about the NHS (hospitals, GPs, health centres, ambulance services, dentists, opticians, pharmacists). Advocacy service to help complainants voice their concerns and use the complaints system. Home visits can be arranged.

Target Group

Patients, their families and carers.

Languages

Leaflets in Arabic, Turkish, Chinese, Urdu, Hindi.

Area Served

Birmingham, Wolverhampton, Dudley, Sandwell, Solihull, Walsall.

Contact details

Phone
0845 120 3748
Fax
0845 337 3053
Website
www.pohwer.net
Address
Office 4, Elite House
70 Warwick Street
Digbeth
Birmingham
B12 0NL

Opening Hours

Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 7pm
Friday
9am - 5pm
Weekends